Accessibility for Ontarians with Disabilities

In compliance with the Accessibility for Ontarians with Disabilities Act, 2005, (“AODA”) Cineflix strives to provide equal access and accommodation to our premises and to communicate with individuals in a manner that is accessible to all of our customers, and respects the dignity and independence of people with disabilities. The company will ensure that each accommodation provides a seamless integration with all customers.

1.1 Communication

Cineflix considers a person’s disability when communicating with them. Staff is trained on how to interact and communicate with people with disabilities. Upon request, the Company will provide all relevant information, including its AODA policies and public safety information, in an alternative format, best suited to the person. Where needed, the Company will provide customized emergency information to help during an emergency. Cineflix will work with the person with a disability to determine what method of communication works for them.

1.2 Training

In accordance with applicable legislation, as soon as practicable after starting with the Company, every Staff Member is required to complete basic AODA training. Unpaid interns are also required to take AODA training.

Staff Members may be exempt from completing the training at the time of hire or engagement with the Company if they can provide proof that they previously completed training that meets the requirements under the Safety Act. Staff Members with other Staff Members under their supervision are also required to complete supervisory training. The Human Resources Department (“HRD”) will provide Staff Members with a link to access the training. Upon completion of the training, Staff Members must complete a certificate of completion, a copy of which must be forwarded to the HRD.

All Staff Members and unpaid interns are required to complete AODA training as soon as practicable after starting with the Company. The training will be provided within the first two weeks of the new hire’s start date.

The training will include instructions on:

1.The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

2. How to interact and communicate with persons with various types of disability. 

3. How to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or the assistance of a support person. 

4. How to use equipment available on Cineflix’s premises that may help with the provision of services or facilities to a person with a disability. These include, but are not limited to, photocopiers, fax machines, elevators and washrooms.

5. What to do if a person with a particular type of disability is having difficulty accessing the Company’s services or facilities.

1.3 Assistive Devices

Personal assistive devices which are required in order to enable a person to access services and opportunities of the Company are welcome.  

1.4  Service Animals

There are no restrictions on what type of animal can be used as a service animal. An animal is considered a service animal if: 1) it wears a harness, vest or other visual indicator; and 2) the person with a disability provides documentation from a regulated health professional. Service animals are welcome in areas open to the public and in the Company’s workspaces, unless the animal is excluded by another law.  

1.5 Notice of disruption

In the event of a planned or unexpected disruption to services or facilities used by people with disabilities, the Company will provide a notice of temporary disruption. Services or facilities include, but are not limited to, accessible washrooms, elevators and accessible parking spots.

The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be sent out by email to all employees and will be posted at Reception and on the HR Board in each office.

1.6 Support Persons

Any person with a disability who is accompanied by a support person is welcome and at no time will such person be prevented from having access to their support person while on Company premises.

1.7 Feedback

The Company shall receive and respond to feedback regarding the manner in which it provides goods or services to people with disabilities. People with disabilities shall be able to provide feedback and receive responses to feedback within 10 business days in a manner that takes into account a person’s accessibility needs due to disability. Feedback may be received and responded to in person, by telephone, in writing or by delivery of electronic text to the Vice President of Human Resources.  

1.8  Facilities

The Company is committed to ensuring that its premises and related services are welcoming, available and accessible to people of all abilities. The Company will provide notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available. 

For more information, please contact: hrteam@cineflix.com